Privacy Policy

Last updated: [September 3, 2026]

Rovello ("we," "us," or "our"), based in Ontario, Canada, operates this website. This policy explains what personal information we collect, how we use it, and the choices you have.

Information We Collect

When you visit our site or make a purchase, we collect:

  • Order information — name, billing and shipping address, email, phone number, and payment details (processed securely by Shopify's payment system; we do not store your full card number).
  • Device information — browser type, IP address, time zone, and pages visited, collected automatically via cookies.
  • Communications — information you provide when you contact us or sign up for our newsletter.

How We Use Your Information

  • To process and fulfill your orders, including shipping and customer service
  • To communicate with you about your order
  • To send marketing emails, only if you've opted in (you can unsubscribe at any time)
  • To improve our website and product offering
  • To detect and prevent fraud

Cookies and Advertising

We use cookies and similar technologies to operate our store and to run advertising, including through Meta (Facebook/Instagram) pixels. This means Meta may collect data about your visit to help us measure and improve our ads. You can control cookie preferences through your browser settings, and you can learn more about Meta's data practices through their own privacy policy.

Sharing Your Information

We share information with third parties only as needed to run our business:

  • Our e-commerce platform — Processes orders and payments on our behalf
  • Shipping carriers — to deliver your order
  • Meta — for advertising and analytics, as described above

We do not sell your personal information to third parties.

Data Retention

We retain your order information for as long as needed to comply with tax, accounting, and legal obligations.

Your Rights

Under Canadian privacy law (PIPEDA), you have the right to access, correct, or request deletion of your personal information. To exercise these rights, contact us using the details below.

Children's Privacy

Our site is not directed at children, and we do not knowingly collect personal information from anyone under 13.

Changes to This Policy

We may update this policy from time to time. The "Last updated" date at the top reflects the most recent revision.

Contact Us

Questions about this policy? Email us at ReachRovello@gmail.com.